We often hear about the hoax calls being made to the emergency services by the younger generation, but we rarely hear about the genuine calls being made by the younger member of our society which actually do save lives.
In this particular call, 9-year-old Rihanna dialled 999 and asked for the ambulance service after her mum became seriously ill.
Here at Emergency Services News, we have listened to quite a few 999 calls, but few as calm and as clear as the 999
Not only did Rihanna give the Emergency Operations Centre (EOC) staff the exact details which they needed, but she also used the phonetic alphabet to pass some of the important bits of information over to the emergency call handler.
The emergency call that was made by Rhianna highlights just why you should take the time to teach your children about the 999 system and how and when to use it.
This 999 call is a perfect example of not only the questions which will be asked during
Whilst emergency control rooms around the country are plagued by hoax calls, genuine calls such as this one show why so many men and women decide to work in the fast-moving environment of an emergency operations room.
Quick-thinking Rihanna received a certificate from Garrett Emmerson, the Chief Executive of the London Ambulance Service, for her quick thinking and for her keeping level headed in what must have been a very stressful and worrying situation for her.
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