We often hear about the hoax calls being made to the emergency services by the younger generation, but we rarely hear about the genuine calls being made by the younger member of our society which actually do save lives.
In this particular call, 9-year-old Rihanna dialled 999 and asked for the ambulance service after her mum became seriously ill.
Here at Emergency Services News, we have listened to quite a few 999 calls, but few as calm and as clear as the 999
Not only did Rihanna give the Emergency Operations Centre (EOC) staff the exact details which they needed, but she also used the phonetic alphabet to pass some of the important bits of information over to the emergency call handler.
The emergency call that was made by Rhianna highlights just why you should take the time to teach your children about the 999 system and how and when to use it.
This 999 call is a perfect example of not only the questions which will be asked during
Whilst emergency control rooms around the country are plagued by hoax calls, genuine calls such as this one show why so many men and women decide to work in the fast-moving environment of an emergency operations room.
Quick-thinking Rihanna received a certificate from Garrett Emmerson, the Chief Executive of the London Ambulance Service, for her quick thinking and for her keeping level headed in what must have been a very stressful and worrying situation for her.
If you have a story, video or one-off blog that you would like to share with us, then you can contact our team of former emergency services & armed forces personnel either through our Facebook page, via Twitter ( @ES_News_ ) or you can contact us via email: firstname.lastname@example.org
If you run or manage a ‘job’ social media account and you would like us to share one of your stories then send us a tweet or a message!
If you would like to write an article that you would like us to share (it can be about anything to do with the emergency services / NHS) whether you serve in the emergency services / NHS or whether you are a member of the public who has had a good experience with the emergency services, then feel free to contact our team; anonymously if you prefer.
We are proud to act as a voice for the emergency services, armed forces & health service, with over 500,000 people visiting our website each month.