The Welsh Ambulance Service has released an audio call of the heart-wrenching moment when a six-year-old girl called 999 after her mum collapsed at home.
In the call, the 999 call handler speaks calmly and softly to the young girl who cannot remember her full address.
At one point during the call, the young girl goes to hang up, but the highly professional operator manages to keep her on the line.
Six-year-old Bea Dean-Lewis starts the call by asking: ‘Can you just get someone to come here and check my mummy, please?’
Thanks to the fantastic work of young the young girl and the 999 call handler, it is not long before the police and ambulance service arrives on the scene.
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