WATCH: Emergency Operations Centre Staff Talk About Their Experiences With Abusive Callers

Many of our civilian readers might be relatively shocked to learn about just how often Emergency Operations Centre (EOC) staff are verbally abused by callers.

EOC personnel are on the front line when it comes to calls for help which are made by people who are often in life-or-death situations.

That is, of course, when people are not abusing the 999 system by making hoax calls which clog up and hinder the entire 999 ‘landscape’.

When you call 999 and get through to EOC staff, then you will be asked a number of different questions.

These questions are intended to make sure that EOC personnel are able to get the right resources to you in the shortest time possible.

But sometimes, callers take exception to being asked questions as they have absolutely no idea as to why such questions are being asked.

But common sense should enable people to come to the conclusion that if you dial 999 and get put through to a 999 call handler, then the questions which you will be asked, are going to be asked for good reason.

EOC Staff should not have to endure a torrent of abusive from beligerant and aggressive callers who often think that they know better than the highly trained emergency services personnel with whom they are speaking.

South East Coast Ambulance Trust released the video below in order to highlight the unacceptable abuse which their staff are being subjected to on a daily basis.

It boils my blood to think that the men and women who dedicate their working lives to helping people during their darkest moments are abused in such a way.

Often, the abusive callers would never have the moral fibre required to do a job that requires so much calmness and professionalism in the face of some truly horrific calls which they have to deal with.

Hopefully, the video below will change the attitudes of the very small minority of people out there who think that its their ‘right’ to be verbally abusive to EOC Staff.

Without EOC Staff, there would be no emergency services and yet more and more people are leaving the job, in part, because of the abuse they get from beligerant individuals who have no moral compass.

I’m glad that the abusive caller referred to in the video below was told to make his own way to hospital.

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Emergency Operations Centre personnel should never have to endure these types of calls. It's a disgrace that they are verbally abused in such a way @SECAmbulance | @SECAmb_SophieM | @SECAmb_Katie | @SecambUnison | @LDNigelBrown | @MrNickKnowles https://t.co/kcVZCceWb5

— Emergency Services News (@ES_News_) January 23, 2019