Many of our civilian readers might be relatively shocked to learn about just how often Emergency Operations Centre (EOC) staff are verbally abused by callers.
EOC personnel are on the front line when it comes to calls for help which
That is, of course, when people are not
When you call 999 and get through to EOC staff, then you will be asked a number of different questions.
These questions are intended to make sure that EOC personnel
But sometimes, callers take exception to
But common sense should enable people to come to the conclusion that if you dial 999 and get put through to a 999 call handler, then the questions which you will be asked, are going to be asked for
EOC Staff should not have to endure a torrent of abusive from beligerant and aggressive callers who often think that they know better than the highly trained emergency services personnel with whom they are speaking.
South East Coast Ambulance Trust released the video below in order to highlight the unacceptable abuse which their staff are being subjected to on a daily basis.
It boils my blood to think that the men and women who dedicate their working lives to helping people during their darkest moments are abused in such a way.
Often, the abusive callers would never have the moral fibre required to do a job that requires so much calmness and professionalism in the face of some truly horrific calls which they have to deal with.
Hopefully, the video below will change the attitudes of the very small minority of people out there who think that its their ‘right’ to be verbally abusive to EOC Staff.
Without EOC Staff, there would be no emergency services and yet more and more people are leaving the job, in part, because of the abuse they get from
I’m glad that the abusive caller referred to in the video below was told to make his own way to hospital.
SUPPORT US —>
If you have a story, video or one-off blog that you would like to share with us, then you can contact our team of former emergency services & armed forces personnel either through our Facebook page, via Twitter ( @ES_News_ ) or you can contact us via email: contact@emergency-services.news
If you run or manage a ‘job’ social media account and you would like us to share one of your stories then send us a tweet or a message!
If you would like to write an article that you would like us to share (it can be about anything to do with the emergency services / NHS) whether you serve in the emergency services / NHS or whether you are a member of the public who has had a good experience with the emergency services, then feel free to contact our team; anonymously if you prefer.
We are proud to act as a voice for the emergency services, armed forces & health service, with over 500,000 people visiting our website each month.

Join our WhatsApp community!
ESN is now on WhatsApp, and we want you to join our communities.
To join, you need to have WhatsApp on your device. All you need to do is click the link and press 'Join community'.
No one will be able to see who is signed up, and no one can send messages except the ESN team.
Joining our WhatsApp channel is a great way to help support our work and best of all, it is free!
If you don't like our community, you can check out any time you like. To leave our community, click on the name at the top of your screen and choose 'exit group'.