Many of our civilian readers might be relatively shocked to learn about just how often Emergency Operations Centre (EOC) staff are verbally abused by callers.
EOC personnel are on the front line when it comes to calls for help which
That is, of course, when people are not
When you call 999 and get through to EOC staff, then you will be asked a number of different questions.
These questions are intended to make sure that EOC personnel
But sometimes, callers take exception to
But common sense should enable people to come to the conclusion that if you dial 999 and get put through to a 999 call handler, then the questions which you will be asked, are going to be asked for
EOC Staff should not have to endure a torrent of abusive from beligerant and aggressive callers who often think that they know better than the highly trained emergency services personnel with whom they are speaking.
South East Coast Ambulance Trust released the video below in order to highlight the unacceptable abuse which their staff are being subjected to on a daily basis.
It boils my blood to think that the men and women who dedicate their working lives to helping people during their darkest moments are abused in such a way.
Often, the abusive callers would never have the moral fibre required to do a job that requires so much calmness and professionalism in the face of some truly horrific calls which they have to deal with.
Hopefully, the video below will change the attitudes of the very small minority of people out there who think that its their ‘right’ to be verbally abusive to EOC Staff.
Without EOC Staff, there would be no emergency services and yet more and more people are leaving the job, in part, because of the abuse they get from
I’m glad that the abusive caller referred to in the video below was told to make his own way to hospital.
If you have a story, video or one-off blog that you would like to share with us, then you can contact our team of former emergency services & armed forces personnel either through our Facebook page, via Twitter ( @ES_News_ ) or you can contact us via email: email@example.com
If you run or manage a ‘job’ social media account and you would like us to share one of your stories then send us a tweet or a message!
If you would like to write an article that you would like us to share (it can be about anything to do with the emergency services / NHS) whether you serve in the emergency services / NHS or whether you are a member of the public who has had a good experience with the emergency services, then feel free to contact our team; anonymously if you prefer.
We are proud to act as a voice for the emergency services, armed forces & health service, with over 500,000 people visiting our website each month.
Before you go...
We need your help. As former emergency services & armed forces personnel, we pride ourselves on bringing you important, fast-moving and breaking news stories which are free from the negative bias which is often directed at the emergency services by some sections of the mainstream media.
One of the reasons we started 'Emergency Services News' was because we became tired of reading badly informed stories about the emergency services which seemed only ever to highlight negative aspects of the job.
We want to be the unheard voice of the remarkable men and women who serve in the emergency services, NHS and armed forces. And with around 500k page views each month, we are getting there!
As income from ads, the mainstay source of income for most publishers, continues to decline; we need the help of our readers.
And remember, if you have a service, product or job vacancy that you would like to promote to our large readership, then you can buy advertising space in our articles.
You can support emergency services news from as little as £1. It only takes a minute. Every contribution, however big or small, is vital for our future.
Please help us to continue to highlight the life-saving work of the emergency services, NHS and armed forces by becoming a supporter.