A six-year-old girl has been praised by her mum and North West Ambulance Service (NWAS) after her mum had a serious whilst fall at home.
Young Isla was playing at home when her mum fell from a work surface onto a tiled floor in her kitchen as she tried to clean some windows.
Suzann’s husband and son were both out at the time, and because Suzann was in a great deal of pain following the fall, Isla sprung into action.
Isla knew precisely what to do because she often watches her favourite ambo-documentary: ‘Ambulance’.
Isla’s mum, Suzann, said:
“We were both at home; my husband was at work and my son out with friends. I was cleaning the kitchen windows and fell backwards off the work surface onto the tiled floor.
“She came running into me after hearing the crash and found me unable to move and crying with pain. She calmly got my phone, and using my face recognition opened it up.
“First, she called her Daddy, who was going to make his way home. Then she said calmly to me that because I was hurt, she was calling an ambulance.
“She spoke with Hannah, the call handler. Isla remained calm and confidently answered all the questions. She recited our address with no problem. She put our pet dogs away even though she wasn’t asked to, as she said she saw this when watching Ambulance – her favourite programme.
“She opened the door for the crew and showed them in. During this, she put cushions all around me and piled me with her teddy bears to make me feel better.
“When the crew arrived, she went upstairs and changed into her nurse dress up outfit, came back down and helped the crew look after me. She was such a superstar, she took it all in her stride and I’m so very proud of her. Daddy got home and was also extremely proud of what she had done.”
Suzann was also full of praise for Emergency Medical Dispatcher Hannah, along with North West Ambulance Service crewmates Claire and Rick.
All three helped Isla keep calm while doing their best to help Suzann and ease her pain.
A trip to the emergency department found that the fall had resulted in a fracture to Suzann’s shoulder along with bruising to her back.
Thankfully, Isla was on hand to make sure Suzann got the best possible care back at home.
Suzann continued:
“When I got home she insisted Daddy made me lots of cups of tea and even spoke to my team when I phoned in work to say I won’t be in for at least a few days!
“I am so extremely proud of Isla, she was so brave and her so calm despite hearing mummy sob with pain. She’s my real life superhero.”
A spokesperson for the North West Ambulance Service added:
‘We couldn’t think of anyone better to have around when you’re poorly. Well done Isla!’
If you have a story you want to tell, or video you want to share, send it to Emergency Services News via contact@emergency-services.news
Don’t forget to follow us on Twitter for more news, videos, blogs and stories: @ES_News_

Can you help Emergency Services News?
We when set our website up in November 2018, we had a straightforward mission: to bring our readers factual stories, which are free from negative bias but which are enriched with qualified experience.
Each member of our in-house team of writers has served in either the armed forces, emergency services or NHS.
This means that we can bring our readers not only the stories which matter but also stories without the negative spin.
But we cannot do this without your help. As ad revenue – the staple income of most publishers – continues to fluctuate, then we need the help of our supporters and readers more than ever.
Become a donor: You can make a one-off or reoccurring donation via Paypal. CLICK HERE to become a donor
We would like to thank you in advance for your continued support.
WATCH:
Before you go...
We need your help. As former emergency services & armed forces personnel, we pride ourselves on bringing you important, fast-moving and breaking news stories which are free from the negative bias which is often directed at the emergency services by some sections of the mainstream media.
One of the reasons we started 'Emergency Services News' was because we became tired of reading badly informed stories about the emergency services which seemed only ever to highlight negative aspects of the job.
We want to be the unheard voice of the remarkable men and women who serve in the emergency services, NHS and armed forces. And with around 500k page views each month, we are getting there!
As income from ads, the mainstay source of income for most publishers, continues to decline; we need the help of our readers.
And remember, if you have a service, product or job vacancy that you would like to promote to our large readership, then you can buy advertising space in our articles.
You can support emergency services news from as little as £1. It only takes a minute. Every contribution, however big or small, is vital for our future.
Please help us to continue to highlight the life-saving work of the emergency services, NHS and armed forces by becoming a supporter.