Written by an Emergency Medical Dispatcher:
So today I’m on a 12-hour shift, and I am struggling not only with the ongoing worry and concern for my own family/friends but also the influx of emergency calls relating to the COVID19.
This is certainly is an eye-opener, and I am finding this emotionally hard today, my mental health is definitely taking a bashing that’s for sure!
I cannot emphasize enough just how serious this really is, to all those who think they are untouchable, it is now time to rethink about your unnecessary outings, popping out to grab your daily newspaper, sneaking a visit to family members or friends or any other restricted activities;
THIS IS REAL; THIS IS HAPPENING TO NORMAL PEOPLE AND EVERY TYPE OF PERSON; IT DOESN’T BYPASS ANYONE!!!
Speaking to so many people and having their loved ones so unwell, hearing their concern just from their voices, they are terrified.
I sit at my desk taking call after call wondering what will be next, a baby, a child, a teenager, adult, daughter son, mother, father, desperate for help and support from me.
I stay on the line to assist and support my callers, making sure all advice is given as clearly as possible, ensuring my tone and sympathetic manner will help calm them giving them the help and comfort they need.
The desperation for help is immense, real people are living through this, they are going through this time of unknown, uncertainty, if they will get through this or not.
We all rely on our supporting network whether it be a family member, friend or colleague but what I am finding particularly hard is knowing some people have nobody, no-one to talk to, on-one to lean on.
I know I personally wouldn’t get through these times without my supportive parents, husband, and daughter other family members, my friends and my colleagues. The listening ear, the shoulder to lean on, the banter and giggles and the occasional sob. I am relying for their reassurance and the support for my own comfort.
Speaking to friends /colleagues, there are many going through their own struggles at the moment too; some have loved ones in isolation unwell, some have children at home who need to go to other parent’s houses with the adding worry of cross-infection possibilities.
Parents having treatment for cancer & families being kept apart.
There’s an atmosphere of worry and concern within the hub, where friends and colleagues can’t hug one another, when they are most in need of physical comfort.
We are struggling too; this is real for our families and us as well as the potential COVID19 calls; we are also dealing with emergency calls. We are trying to keep the mood light & bearable, but it’s difficult.
We are trying to cope with this at the same time, do our utmost to support all those who require our help at this difficult time.
Please take time to talk to one another xxx.
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