To try and empathise with the subhuman creatures that lurk in the damp, gloomy basement of HQ, fed on a diet of stale bread and cold coffee, otherwise known as call handlers, dispatchers and comms officers, I have occasionally been known to dip my toe in and say hello.
On one occasion I was invited to listen into some of the calls to try and better understand some of the things our evil overlords must endure, before dispatching us to “the utter crap that doesn’t need an ambulance”
The call went as thus;
“CH: Ambulance service, what’s the address of the emergency?
Caller: Hi, I’m having a lot of difficulty breathing. My chest feels really tight and I feel very faint. I might be about to pass out.
CH: Can you tell me where you are?
Caller: I’m at the payphone on .
CH: OK sir, I’m sending an ambulance to you now. Do you have emphysema or asthma?
CH: I need you to try and take slow, deep breaths and remain calm. Can I take your name sir?
CH: So did the shortness of breath come on suddenly? Have you any idea what caused it?
Caller: Yes, I’m being chased by the police.
Full credit to the call handler, she kept the guy talking until the police arrived.
I have to say, after spending half a day in there, I can understand why so many inappropriate ambulances are sent, it’s usually not the fault of our control room, it’s usually the fault of the exaggerating caller/lying little twerp that rings us.
They know the little shitbag is lying through his/her teeth but they’re powerless to do anything about it.
– Medic Admin
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