Woman Jailed For ‘Vile’ 999 Calls

A woman who made hundreds of foul-mouthed 999 calls, during which she abused operators based on their race and gender, has been sent to prison.

Monika Osinka, 34, from Salford, made a total of 339 malicious 999 calls between September and November.

ON the 1st of November alone, she made 23 abusive 999 calls.

It was estimated that her “deplorable behaviour” cost the Operational Communications Branch over £1,400 due to lost time and wages.

On Tuesday, Osinka was jailed for 12 weeks after being convicted at Manchester & Salford Magistrates’ Court.

Osinka, of Liverpool Road, Peel Green, had admitted persistantly making use of a public communication network in order to cause annoyance.

Police said that Osinka had a long history of making malicious 999 calls from her mobile phone.

In January, she recieved a caution for making more than 150 malicious 999 calls in less than one month.

However, the caution had no effect on her behaviour and she continued to make abusive calls to 999 call handlers during which she often made derogatory remarks about the call handler’s gender, nationality and race.

In May, Osinka appeared in Court and had an existing 12-week suspended sentence for malicious communications extended to 15 months and yet she still continued to make the abusive 999 calls.

Supt Mark Kenny said:

“Anyone who ties up a 999 line with inappropriate calls prevents genuine emergencies being dealt with, and potentially puts lives in danger.

“Osinska’s deplorable behaviour has run this risk hundreds of times.

“The nature of Osinska’s calls was frequently vile – and never once referred to a valid emergency situation.”

Editors Comment

Just why someone would want to hurl so much abuse at the men and women who are first point of contact during what could be the most stressful and upsetting moments of our life is beyond me.

It is good that this individual has been sent to jail and perhaps she will have a bit of time to reflect on the sort of person she is, compared to the selfless people who answer our emergeny calls for help.

999 call handlers have enough stress and enough emototional roller coasters to endure without having to worry about people calling them just to abuse them.

ehaviour like that displayed by Osinka is utterly incomprehensible to those of us who appreciate the hard work and selfless dedication shown by our much-loved and highly valued 999 control room staff and call handlers.


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