We Speak To Euro Parking Services About The Parking Tickets Issued To Two Emergency Ambulances And Here’s Their Response:
Euro Parking Services said that they were ‘deeply upset’ by what had happened and offered their sincere apologies to the Medic’s involved
Tuesday 24th July | by Cop(ex) | Connect with us on Twitter
Yesterday evening, we shared a video that had been sent into us of a parking enforcement contractor, Euro Parking Services Ltd, issuing TWO emergency ambulances with parking tickets.
The video has been viewed nearly 300,000 times in under 12 hours and the vast majority of people who have left comments on the video are, quite rightly, appalled at the fact that anyone would deem it right and proper to issue a parking ticket to an emergency vehicle, not least to an emergency ambulance.
The two emergency ambulances from North West Ambulance Service, had stopped in a Tesco Carpark at the Kingsmead Estate in Northwich, Cheshire.
One of the crews had been on shift since 0700 that morning and at 1500, had just been given permission to have a quick meal break via their Control Room.
However, the parking warden concerned told the emergency ambulance crews that they had “parked on double yellow lines” and was therefore adamant that they should receive the penalty charge notices.
The ambulance crews tried to politely explain to the parking warden that one of his colleagues had previously told the local ambulance service that they could park where they had stopped, in order to pick up some food and water etc.
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In reply, the parking warden said “it’s my first time here”.
A member of the public, who filmed the incident as it unfolded was clearly disgusted with the actions of the parking warden but in defiance, the parking warden asked “yeah, but are they on-call?” – “are their sirens sounding”….
He continued: “if they were on a call, then thats fine – but they can’t be parked on a double yellow line”.
One of our Admins, ‘Cop(ex)’, called Euro Parking Services this morning to explain that we would be publishing this article and to give them a chance to respond to the huge amount of support that has been forthcoming for the Ambulance Service.
Adrian Nesbitt, HR Manager at Euro Parking Services Ltd, explained to us that they were “deeply upset” by what had happened and that the ticket SHOULD NOT have been issued in the first place as Euro Parking Services fully “understands” the enormous pressures which the emergency services are put under – not least their time restraints whilst on duty in relation to grabbing a quick bite to eat.
Mr Nesbitt stated that this incident had “highlighted an urgent review” of “internal processes” in relation to how its staff deal with emergency vehicles which are parked outside of designated parking bays in the car parks for which Euro Parking Services have responsibility.
Mr Nesbitt, who has only recently joined the company, continued that Euro Parking Services was “deeply saddened” by what had happened and that they would introduce urgent and “rigours training” to ensure that this sort of situation does not happen again.
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Mr Nesbitt explained that giving tickets to emergency vehicles is “not what they are about” and that the tickets had been cancelled “with immediate effect”.
He continued that Euro Parking Services’ staff are encouraged to “use their discretion” but that, in any event, no parking tickets should be issued to any emergency vehicles.
Mr Nesbitt mentioned to me that he himself had recently required the help of the emergency services and that he is passionate about supporting the emergency services rather than penalising them for minor parking infractions.
Mr Nesbitt also said that the firms Managing Director was also “deeply saddened” by this incident and that they would be making a donation to a suitable Ambulance Charity.
Having spoken at length with Adrian Nesbitt for around 15 minutes this morning (25th July), he was clearly upset and saddened by what had happened.
Having spent a number of years on the streets as a 999 response team officer, you tend to get a feeling as to when people are being genuine and when they aren’t – and Mr Nesbitt was being genuine.
Indeed, he sounded mortified by the actions of the Euro Parking Services parking warden involved and confirmed to me that the male concerned would be given urgent training and additional input in relation to the lessons which had been learnt as a result of what happened.
Mr Nesbitt also mentioned to me, that he hoped that other parking contractors would learn from this incident and would refrain from issuing parking tickets to emergency vehicles – whether they are on a break, or indeed dealing with a call.
The point to take on board here, is that emergency vehicles should not be expected to waste their time looking for parking spaces because, when a 999 call comes in, then the additional time that it will take for the crews to run back to their vehicles could mean the difference between life and death.
Having chatted to Adrian Nesbitt from Euro Parking Services, I can 100% say with full confidence that they are a staunch supporter of the the emergency services.
It is clear that they do not support the actions of the staff member concerned in this particular incident and that they are going to do everything they can to ensure that a similar incident does not happen again.
Mr Nesbitt also said that Euro Parking Services would make a donation to an Ambulance Charity – www.theasc.org.uk would be an ideal beneficiary from such a gesture of good will or maybe the North West Air Ambulance Charity – https://nwaa.net/ or perhaps the North West Ambulance service Charity
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